[Virtualacorn-list] Mystery carriage returns

[Tim Powys-Lybbe]

You wrote on 6 May at 3:59:

> In a message dated 05/05/2009 16:29:28 GMT Daylight Time,
> tim at powys.org writes:
> 
> > > I have swapped programs in and out on both sides and am now trying
> > > a third keyboard in case the problem is hardware related. Aaron
> > > was unable to shed any light on the forum so I am asking here if
> > > anyone else has seen this and if so have you fixed  it?
> 
> > Aaron has sent me an update to deal with keyboard freezings but I
> > have chickened out of trying it in case it wrecks my existing
> > usable,  though not entirely stable, set-up.
>  
> I would suggest taking a copy of the current installation of
> VirtualRPC (in applications) and putting the copy somewhere else. You
> might also want to consider burning a copy of the current installation
> to a DVD (not a CD) so that you have a permanent backup.
>  
> You could then install the updates I supplied into the copy of
> VirtualRPC and see how it behaves. This will leave the original
> installation in it's current state.
>  
> As a final note, it's a little disheartening to have a customer
> complain about a problem, then to provide that customer with some code
> to test, only to find that the customer concerned hasn't actually
> tried the new code to see if it helps with the problem.

I grovel, of course, at not doing the tests when I had raised the
problem in the first place.

I acknowledged that I had received a fix and said that it was my fault
('chickened out') for not trying it out and then gave an explanation why
I had not done so.

May I repeat my apology for not testing out this offered fix.  I was
genuinely concerned that things might go wrong.  But obviously that is
no excuse.

Your rebuke is accepted.  Can you accept my apology?

My I thank you for your guidance on how to preserve my existing
environment, it is very kind of you after having disheartened you so
much.

-- 
Tim Powys-Lybbe                                           tim at powys.org
             for a miscellany of bygones: http://powys.org/