[Virtualacorn-list] Mystery carriage returns

[ATimbrell at aol.com]

In a message dated 06/05/2009 13:59:12 GMT Daylight Time, tim at powys.org  
writes:

>On 6 May at 12:34, lists <Stuartlists at orpheusinternet.co.uk>  wrote:

>> On 06 May, <ATimbrell at aol.com> wrote:
>>  > As a final note, it's a little disheartening to have a customer
>>  > complain about a problem, then to provide that customer with  some
>> > code to test, only to find that the customer concerned  hasn't
>> > actually tried the new code to see if it helps with the  problem.
>> 
>> Quite so.

>In view of the deluge of  justified criticism, I have tendered a profound
>apology for not doing the  tests I had been asked to do, even though I
>had given a reason why I had  failed to do them, that I was frightened of
>the consequences to my  machine and did not know how to deal with this.

I know that this is speaking with hindsight, but if you had raised
these concerns with me at the time I would have suggested taking
a copy of the installation as per my earlier message.

>Can you please accept my heartfelt apology?
 
Given the frequency of public complaints from yourself about these
problems - coupled with not actually trying the code I sent for
you to test to see if it helped, I find it difficult to accept the
sincerity of such an apology. However I'm giving you the benefit
of the doubt. I would still be very interested to find out if the
problems are resolved once you have applied the update that
I sent.
 
Aaron