[Virtualacorn-list] Mystery carriage returns

[Tim Powys-Lybbe]

On 6 May at 7:52, ATimbrell at aol.com wrote:

> In a message dated 06/05/2009 13:59:12 GMT Daylight Time,
> tim at powys.org writes:
> 
> > On 6 May at 12:34, lists <Stuartlists at orpheusinternet.co.uk>  wrote:
> 
> > > On 06 May, <ATimbrell at aol.com> wrote:
> >>  > As a final note, it's a little disheartening to have a customer
> >>  > complain about a problem, then to provide that customer with 
some
> > > > code to test, only to find that the customer concerned  hasn't
> > > > actually tried the new code to see if it helps with the
> > > > problem.
> >> 
> > > Quite so.
> 
> > In view of the deluge of  justified criticism, I have tendered a
> > profound apology for not doing the  tests I had been asked to do,
> > even though I had given a reason why I had  failed to do them, that
> > I was frightened of the consequences to my  machine and did not know
> > how to deal with this.
> 
> I know that this is speaking with hindsight, but if you had raised
> these concerns with me at the time I would have suggested taking a
> copy of the installation as per my earlier message.

But I was still hoping that I might summon the courage to do this test,
while aware that I was chickening out of it.

> > Can you please accept my heartfelt apology?
>  
> Given the frequency of public complaints from yourself about these
> problems

The occasion of my last public report, not complaint as I try to avoid
complaining, about this problem was a note to the forum on Virtual
Acorn.

> - coupled with not actually trying the code I sent for you to
> test to see if it helped,

I would be very grateful if you would believe that I had a genuine
problem in deciding whether I could use this feature.  I have been using
RISC OS for many years now and have an enormous amount of data that is
most valuable to me.  I back up extensively but still do not wish to
risk losing it.

> I find it difficult to accept the sincerity of such an apology.

Please believe me when I say that I have a lot of precious data on this
machine and don't wish to lose it.

> However I'm giving you the benefit of the doubt.

That is very kind of you.

> I would still be very interested to find out if the problems are
> resolved once you have applied the update that I sent.

I will try because I have a few recurrences of the problem recently,
though not so much as previously as I have had to abandon Messenger on
RISC OS as it was losing messages and have moved to Messenger on the
Mac.

-- 
Tim Powys-Lybbe                                           tim at powys.org
             for a miscellany of bygones: http://powys.org/